Support

How can we help?

Lotus365 does not require an account. Most app, purchase, and notification controls live on your device or in your Apple Account.

Purchases and access

I already purchased Lotus365 Plus.

Open Settings in Lotus365 and choose Restore Purchases. Use the same Apple Account that completed the purchase.

How do I manage or cancel a subscription?

Use Lotus365 Settings or open Apple’s subscription management page. Deleting the app does not cancel a subscription.

Can support issue an App Store refund?

Apple controls App Store billing and refunds. Submit an eligible request at reportaproblem.apple.com.

Progress, iCloud, and notifications

Why is progress different on another device?

Confirm both devices use the same Apple Account, iCloud Drive is enabled, Lotus365 is allowed to use iCloud, and each device has connected to the internet. Keep the app open briefly on both devices to allow Apple’s key-value synchronization to arrive.

Why did a reminder not appear?

Check Settings → Notifications → Lotus365 in iOS, then confirm the reminder is enabled inside Lotus365. Focus modes and scheduled summaries can delay alerts.

Does Lotus365 record my voice?

No. Pronunciation guidance uses system speech. Lotus365 does not request microphone or speech-recognition access.

When writing to support

Include your device model, iOS version, Lotus365 version, the screen involved, and the steps that led to the issue. Do not send journal entries, payment-card details, passwords, or App Store credentials.